Shipping policy

Shipping Policy

Thank you for shopping with Vulkanus USA.

Order Processing

Orders are typically processed within 1–2 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer.

Shipping Rates

We offer free standard shipping on orders over $100 within the United States.

For orders under $100, shipping costs are calculated at checkout based on the delivery address and selected shipping method. All applicable shipping charges will be displayed before you complete your purchase.

Delivery Times

Estimated delivery times within the United States are typically:

Standard Shipping: 3–7 business days
Expedited Shipping: Available at checkout (where applicable)

Please note that delivery times are estimates only and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, if available.

Shipping Delays

Vulkanus USA is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, additional shipping charges may apply.

Damaged Shipments

If your order arrives damaged, please contact us at support@vulkanus-us.com within 7 days of delivery and include photographs of the damaged item and packaging.