Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vulkanus-us.com. Please note that returns will need to be sent to the following address: 2600 Mason road, Elgin, IL

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@vulkanus-us.com.

Damages and issues
Please inspect your order upon arrival. If your item is damaged, defective, or if you receive the wrong item, contact us as soon as possible at support@vulkanus-us.com so we can resolve the issue.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We accept exchanges within 14 days of delivery for eligible items. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@vulkanus-us.com.